Terms and Conditions

Terms and Conditions for Balanced Change Nutrition and Wellness

(Balanced Change)

1. Introduction

By accessing or using the Balanced Change website, services, or products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

2. Definitions

• "Services"refers to the personal training, nutrition counseling, and any associated services provided by Balanced Change Nutrition and Wellness.

• "Website"refers to the online platform at www.mybalancedchange.com

• "Client" or "You" refers to any person using the services provided by Balanced Change Nutrition and Wellness.

3. Acceptance of Terms

By using our website or engaging in any of our services, you acknowledge and agree to comply with these Terms and Conditions. If you do not agree, do not use our services.

4. User Responsibilities

• Accurate Information: You agree to provide accurate and up-to-date information about yourself, including health conditions or dietary restrictions, when signing up for any of our services.

• Health Disclaimer: You should consult a healthcare provider before beginning any fitness programs, especially if you have existing medical conditions.

5. Account Creation and Security

If you register for an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

6. Services Provided

• Personal Training: We offer one-on-one personal training sessions in person or virtually, based on the packages you choose.

• Nutrition Counseling: Our nutrition counseling services provide guidance on meal planning, dietary advice for various disease states, medical conditions, weight management, and fitness nutrition.

• Packages and Pricing: Details of all services, including pricing, are available on our website. Payment for services must be made in advance unless otherwise agreed.

7. Payment Terms

• Subscription Plans: If you schedule any personal training sessions, group fitness classes, or nutrition counseling sessions, payments will be automatically charged on scheduled date.

• Cancellations and Refunds: Clients must provide a 24-hournotice for cancellations or rescheduling of sessions. No refunds will be issued for missed sessions without prior notice. No show fee for nutrition counseling will result in a $50 dollar charge.

8. Content and Intellectual Property

• Content Ownership: All content provided on our website, including training videos, nutrition guides, and any resources, is the property of Balanced Change and may not be copied, reproduced, or distributed without permission.

• User Content: If you submit any content, including testimonials, reviews, or feedback, you grant Balanced Change a non-exclusive, royalty-free license to use that content for promotional purposes.

9. Privacy Policy

Your privacy is important to us. The telehealth software Simple Practice is HIPPA compliant. All information stored there is protected and backed by Simple Practice. Check our privacy policy section for more information.

10. Health and Fitness Disclaimer

• The services and programs we offer are designed to assist with fitness and nutrition goals but are not a substitute for professional medical advice. Always consult your doctor before beginning any fitness or nutrition program.

• You agree to follow all instructions provided during your sessions and acknowledge that you are participating at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Balanced Change Nutrition and Wellness will not be liable for any injury, loss, or damage (direct or indirect) arising from the use of our services. Clients assume all risks associated with their participation in any training or nutrition plan.

12. Termination of Services

Balanced Change reserves the right to suspend or terminate your access to our services if you violate any of the terms set forth in this document. If we terminate your account, you will not be entitled to any refund for unused services.

13. Modifications to Terms

We may update or modify these Terms and Conditions at any time. We will notify you of significant changes, and the updated version will be posted on this page with the effective date.

14. Dispute Resolution

In the event of a dispute, you agree to attempt to resolve the matter through informal negotiation. If the dispute cannot be resolved informally, it will be submitted to binding arbitration under the laws of North Carolina USA.

15. Governing Law

These Terms and Conditions are governed by the laws of North Carolina USA. Any legal actions or proceedings shall be brought exclusively in the courts of Raleigh and Aberdeen, NC USA.

16. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: damiang@mybalancedchange.com

• Phone: 984-600-0997

17. Acknowledgment

By contacting our number via text/SMS you agree to receive messages from Balanced Change in response.

18.Text/SMS

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1. Informed Consent for Personal Training: We must perform a pre-screening phone call before our meeting. Afterwards participants will fill out a screening checklist form.

2. Medical Waiver: If you have any heart related conditions or disabilities, a signed document from your physician must be sent to us at damiang@mybalancedchange.com

Return and Refund Policy

Refund Policy: Full refunds can be provided to participants before a personal training session or group fitness class and/or if weather conditions do not permit safe training. Refunds for participant reason must be at least 24 hours before session time. Any attempted refunds within 24 hours before personal training session, group fitness class, or nutrition counseling session will not be approved. Rescheduling before the 24-hour scheduled meeting is permitted for no fee. For the Core Evolve personal training packages, partial refunds can be provided at our discretion.