At Balanced Change Nutrition and Wellness (Balanced Change), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our personal training services and website. 

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. 

We collect personal information that you provide to us in order to deliver our personal training and nutrition counseling services effectively. The types of information we may collect include: 

• Personal Identifiable Information (PII): o Name 

o Contact information (email, phone number) o Date of birth 

o Emergency contact details (if applicable) 

• Health and Fitness Information: 

o Health history (e.g., medical conditions, injuries, or illnesses) o Fitness goals 

o Fitness assessments and progress tracking o Dietary preferences and restrictions o Activity levels and workout preferences 

• Payment Information: 

o Credit card details (when applicable) o Billing address 

• Usage Data: 

o Information about how you interact with our website and services, such as pages viewed, links clicked, and time spent on the website. 

We use the information we collect for several purposes, including but not limited to: 

• To Provide Services: 

o To personalize and tailor your personal training and nutrition programs based on your goals, preferences, and health information. 

o To track your progress and make necessary adjustments to your program. 

• Communication: 

o To contact you regarding your appointments, training sessions, or any updates to our services. 

o To send you newsletters, promotional materials, or relevant fitness tips (if you’ve opted into marketing communications). 

• Payments and Billing: o To process payments and provide invoices for your sessions or packages. 

• Improving Our Services: 

o To analyze usage data to improve the functionality and user experience of our website and services. 

We use a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include: 

• Secure servers and encryption technologies for storing sensitive data. 

• Access control policies to limit who can view or modify your information. 

• Regular security audits to ensure our systems are up to date and secure. 

While we strive to protect your information, please note that no security system is completely foolproof. We cannot guarantee the absolute security of your information, but we make every reasonable effort to ensure its protection. 

4. Sharing Your Information 

We do not sell, rent, or share your personal information with third parties except in the following circumstances: 

• Service Providers: We may share your information with trusted third-party service providers like Simple Practice who assist in operating Balanced Change telehealth services. Simple Practice serves as our payment processor for billing and is HIPPA compliant. Godaddy serves as our email provider and website creation. These providers are required to protect your information and use it only for the purposes of providing the services. 

• Legal Requirements: If required by law, we may disclose your information in response to a legal request, such as a subpoena, court order, or government investigation. 

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. 

Our website may use cookies and similar tracking technologies to improve your browsing experience and personalize content. Cookies are small files stored on your device that track your preferences and activity on our website. 

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of the website may not function properly without cookies. 

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your personal data, you may contact us directly, and we will take reasonable steps to comply with your request, subject to legal obligations. 

You have certain rights regarding your personal information, including: 

• Access:You can request a copy of the personal information we hold about you. 

• Correction:If any of your information is inaccurate or incomplete, you have the right to request correction. 

• Deletion:You may request the deletion of your personal data, subject to legal requirements. 

• Opt-Out of Communications: You can opt-out of receiving promotional emails or newsletters by clicking the "unsubscribe" link in the email or contacting us directly. 8. Children’s Privacy 

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information. 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated effective date. 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: 

• Email: damiang@mybalancedchange.com 

• Phone: 984-600-0997 

• Address: Raleigh, NC